Your guaranteed satisfaction means you'll tend to come back and refer others!
General Policy: Customer is responsible for return shipping unless product was defective or you are reporting damaged goods or lost shipment (See below).
Return Window: You must begin the returns process within 30 days after receiving your item(s).
The customer is responsible for sending the item back securely, in its original packaging. Upon receipt of the item in sale-able condition (determined at our discretion), we will issue a credit for the original amount of the purchase, less the actual initial shipping charge. Special orders (such as personalized items or other made-to-order items) are not eligible to be returned.
Nautical Decor Store
2710 Mill Pond Rd Ste C
Malaga, WA 98828
(Use a carrier you prefer (ex. US Post Office, UPS Store or FedEx Retail Stores) to print your return label and drop off your return package.)
Reporting Damaged Goods or Lost Shipment: Damaged shipments and/or packages which appear to be damaged should be refused at the time of delivery.
Please e-mail us at email@example.com WITHIN 3 DAYS of receiving the damaged shipment to arrange your return. We will gladly replace your damaged item at no cost to you. We will also pay the return shipping charge to our warehouse for the damaged item once you have contacted us.
If you open the package and see that the item is damaged, please stop & take a picture. This will help speed up the replacement procedure.
For returns: Contact Us if you checked out as a Guest, OR if you Created an Account you can Log into My Account > Completed (Orders) > Return Item(s) fill out the short return form. Have questions/Need help? E-mail us at firstname.lastname@example.org or call 866-653-5033.