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General Policy Customer is responsible for sending the item back securely, in its original packaging. Upon receipt of the item in original condition (determined at our discretion), we will issue a credit for the original amount of the purchase, less the actual initial shipping charge. Special orders (such as personalized items or other made-to-order items) are not eligible to be returned.
Return Window Please begin the returns process within 30 days after receiving your item(s).
For Returns Contact Us If you Created an Login Account you can Log into My Account > Completed (Orders) > Return Item(s) fill out the short return form. Have questions/Need help? E-mail Scott at email@example.com or call 509-741-7170.
Reporting Damaged Goods or Lost Shipment Please e-mail us at firstname.lastname@example.org within 3 days of receiving any damaged shipment to arrange your return. We will replace your damaged item at no cost to you. We will also pay the return shipping charge to our warehouse for the damaged item once you have contacted us.
If you open the package and see that the item is damaged, please stop & take a picture of the item and outside package damage. This will help speed up the replacement procedure.