Feel confident that you are choosing the right company to provide you excellent service and products. We strive to be honest and trustworthy in all aspects of our lives. The "compass" we use to guide this business stems from our faith in the Holy Bible.
Honesty is a direct reflection of your inner character. With these words, we strive to go above the “call of duty” to be of service. Email or call us with any questions or concerns you have. And as always; thank you for your trust.
What people are saying about our products, service, and communications.
Also helpful ideas and interesting projects.
It is so nice doing business with you!
Christina (LaPorte, TX)
Sent from my iPad
I wanted you to see how my project turned out using the fishing net! We had a nautical baby shower. So happy!
The letters are wood. I purchased them at Michaels crafts and painted them. All turned out great.
Thank you for your help!
Lori (Boca Raton)
Just a quick note to let you know the gimbaled oil lamp and the bell rope were delivered safe and sound down under today thank you.
i am also delighted with them both and look forward to mounting them in my catalina 34 yacht in the next couple of days
Thought you might like the feed back highly recommended
warm regards leon (melbourne Australia)
What I did was
buy 1/2 inch diameter lag screws and painted the heads gold. Large bolts and screws are not manufactured anymore, is what I gathered by calling various sources. Looks good though. The helmet is still the main focus of the office entrance. Although some people want to put the diving helmet on.
Thanks for your help.
Gary (DeKalb, IL)
Good morning Scott,
Thought you might like to see where one of your brackets ended up.
Wooden base is Olive Tree wood,
sanded as smooth as an egg and
The upright wood is Kapur. It is extremely hard, very heavy and never cracks.
A bientot, Harry (Marignane, France)
Thanks for the update.
I'm a big fan of communication! Best, Tom (Redding, CT)
On Nov 24, 2014, at 7:18 PM, Nautical Decor Store wrote: Hi Tom, We just made a mistake on our end processing your order. We marked it shipped, when in fact it won’t ship until tomorrow, with tracking. Just wanted to let you know to eliminate any confusion. Cheers, Scott
I noticed your website was up and running last night....:) I also received the shipping email (info) you sent.
I just wanted to thank you for all of your help the other day, and especially for the follow up phone calls. No one seems to do that anymore and it was really appreciated.
I spend a lot of time on the computer and do order most of my supplies and materials on-line. I will be keeping you in mind
Thanks You Again! Lisa (Yucca, AZ)
Hi, I got my "presents' yesterday. I am not disappointed! The line rope you sent me as a sample will work for my projects. The smaller diameter ropes in place of the original, will be kept as is for filler decorations. The Weathered Fishing Rope w/ Net Approx 10' Long (NDHMS237), is just what I wanted to complete my floats w/rope for my lattice work that hides my monster A/C.
The 4 starfish are magnificent.
The fish net was worth the $50.00; so authentic. The Life Ring was a tad disappointing, but I can change out the vinyl straps with something else. I have ordered other "presents" from various stores.
In the future, I need to purchase 5 floats. I need to get back on your website and choose the floats just like the ones on the 6 x 4 White Weathered Fishing Floats on a Rope (NDNS-102014x1). Can't wait to get home in the morning,
Jeanne (at a refinery in Louisiana).
Thank you for the update. I was a Navy Diver back in the late 80's and have always wanted this baby. I finally broke down and did it! Looking forward to getting it! I will be a good steward of this treasure, sir.
I can say when I was in, the Master/Senior Chiefs all trained and used the Mark V before us, and for us we used the Mk XII. But the Mark V is the symbol of reverence!
Thanks Scott and let me know if you need anything else from me!
Alan (Orlando, FL)
I just sent my order! I actually ordered five items for my newly remodeled patio/pool area. I probably found more than I need but it's really fun stuff for a fun area. Thank you so much for your responses, good customer service and I really appreciate that! ARGH! (I hear it's talk like a pirate day) LOL!! Have a great weekend! Regards, Tina (Delray, FL)
** Customer dyed white cotton 12 inch bellrope for 9/11 Memorial Bell
Just letting you know that the bell pull and stainless shackle worked out perfectly. Looks great dyed red. We used RIT dye and the instructions on their web page were great. Thanks for your help and quick delivery.
Thank you, ERIC (Greenville, WI)
So I finally got around to using the boat wheel I ordered from you.
This is how I got the lamp originally. Cool idea but the wheel looked too big and looked a little weird. So that when I thought about your store and the nice little decorative wheels you have and then did this.
It's the perfect size and color/finish. Just turn the wheel to turn the light off or on.
Erik (Moline, IL)
Got the handles today...
They look great.
Terence (Wappingers Falls, NY)
Thank you Scott!
I am very impressed with both your high level-of-service and your product offerings. I will be a repeat customer.
Again, many thanks.
Peter (Albany, NY)
Excellent, Scott, that is good news! I really appreciate your responsiveness and considerate communications as well, and plan to do more business with you in the future. All my best, Scott E. (Golden Valley, MN)
So there is this town not far from me called LeClair Iowa (most famous for the show American Pickers, if you've seen the show, Mike, the main guy on the show, started his business Antique Archaeology from a shop in this town) and the town has lots of neat shops, restaurants and antique stores.
Well they also have a distillery. It's called "Mississippi River Distilling Company" because the town and distillery are right on the Mississippi River, and because of that they decided to have an old riverboat style theme to them.
Well I go out to LeClair a lot and have stopped by the distillery numerous times, the have really good spirits and especially good whiskey. I'm a big fan of their Rye whiskey so I got a bottle. Once the bottle was empty I didn't want to just get rid of it and lately I've been making a hobby of turning different things into lamps. So I made the lamp. I felt that the lamp shade was kind of plain and could use something on it too.
So I thought I would find a little decorative boat wheel. The wheel puts a nice final touch to the lamp that I was looking for and it is the absolute perfect size.
Here are a couple pictures of the lamp and if you should want to keep them or use them to show other customers where or how some of your products are being used then be my guest. Erik (Moline, IL)
I'm so glad I had the opportunity to speak with you and add this to the order prior to shipment.
Thank you for taking the time to speak with me today and arranging the fulfillment of this order.
All the Best to you and yours,
Gigi (Southern Pines, NC)
We loved this so much, I had to order another one.
Thank you, Stephanie (Monroe, NY)
I placed the order. I can’t thank you enough for being so responsive. Seriously, I know what website I will be going to for my husband’s next gift. And I will make sure my other “nautical” friends know as well. Mary (Tucson, AZ)
Here is a custom paint job for the small mermaid.
The customer in Augusta, MI, purchased the unpainted one left, and her friend transformed it into a masterpiece!
Here's the finished project with shells.
It was a pleasure doing business with you.
I will keep you in mind for anything else I may be needing in the future.
Best regards, Leslie (Ontario, Canada)
Hi Scott -
First, I just want to tell you what a pleasant surprise your terrific 'post-sale' customer service has been.
Thank you so much for checking on our order, and then the detailed follow-up regarding the delivery.
I have bookmarked your site as I'm sure we'll be back into some more fundraisers come spring/summer next year!!
Regards, ~~Meg (Powell, OH)
I was impressed with your quick and courteous customer service. I will definitely be a repeat customer and will recommend others to your online store. Again, thank you, for your prompt service. Wanda (Portsmouth, OH)
Here's the picture of the finished product. Turned out great! Thanks for your help!
Rebecca (Van Nuys, CA)
Love the life saver ring. I am using it under a small nautical theme wedding cake. Looks great! Thanks will use you a
again. (Cleveland, TN)
I received the items yesterday.
They will be great in the basket of gifts I'm making for my husband for our anniversary
Thank you. Marcia (Cicero, NY)
I was very impressed in the quality and care of packing you used for my order.
I ordered a 42 inch ship wheel and two brass port holes very good quality.
Sent from Yahoo! Mail on Android (Key Largo, FL)
HI, I know I was concerned about shipping but all delivered in good shape. Very nice quality. Will order again when I move to the next project. Yes include me in the e-mails.
I got the order yesterday. Perfect!
Thank you!!!! :) -Happy Customer. Louise (Portland, OR)
Just wanted to let you know that the order arrived yesterday evening. THANK YOU SO MUCH! Exactly what I wanted. And, the service was fantastic. I'm so relieved it is here.
Patty (Baton Rouge, LA)
Thank you for you and your Teams great customer Service!
Bradford (Malvern, PA)
Hey Scott, just wanted to see if you are located in Wenatchee, Washington? I saw a parcel shipped yesterday from there and was curious as my husband was born and raised there! His family is there! Just coincidental, but thought this was so cool! Happy to send business your way! Thanks for the phone update yesterday, am happy to see people still doing business in such a personal way, keep up the great job!!!
New loyal customer,
Pam (Galveston, TX)
Thanks so much for the information & options! We should like to proceed with the 6" Navy one please...this should be fine for our bell I believe! Also the US Postal Priority option makes most sense please.
Thank you once again for the communication...most retailers I have dealt with would not have taken the trouble.
Sincerely, Tony (Hackettstown, NJ)
Thanks for the quick response and resolution. It's greatly appreciated.
Jeff (Reading, PA)
PS. Impressive customer service.
Looks great, like its seen a lot of open water in its day! Thanks for checking for me. Paul (Novato, CA)
Sent from my iPhone
Thank you Scott. I appreciate the superior customer service on this issue. I will be back!
Marti (Reno, NV)
Hi Scott, I received the lighthouse today and it is perfect. Thanks for working with me on getting it after we returned from our vacation - I really appreciate it.
Carol (The Villages, FL)
I wanted to thank you very much for the quality products I ordered from you. I love the porthole barometer.
It looks really sharp. And the lamps are fantastic quality and an incredible look. I will have these for, quite possibly, the rest of my life and I couldn't be more thrilled. Thank you so much!
Very Respectfully, Ensign James (New York, NY)
Thank you for the update. I ordered these for my grandkids to ring when the cruise ships go out of Port Everglades here in Ft. Lauderdale. They will have a blast. Of course, it will remind me of being called back in to school!!
Cheryl (Ft. Lauderdale, FL)
Hi Scott, I am attaching a photo of the finished pirate ship we set in California. You can see your ships wheel being held by the captain "Davey Bones". Thanks again for your quick and professional manner in our business deal. I will contact you soon with another order. Talk soon, DAVE VAN-T.
You're a sweetheart thanks! No it wasn't done by UPS because the crack was definitely put back together,....and the box was fine. My daughter LOVES the anchor so I'm glad we can get it replaced. But maybe you should show the photo to the manufacturer that sent it to YOU!
Again, I appreciate your wonderful customer service and have a great New Year! Is there anyplace that I can leave great feedback for you and your company?
-Randi (Manalapan, NJ)
I want to thank you for your prompt shipping, and honesty on the phone after speaking to you. The knot canvas arrived in tack and very fast. I will not hesitate to order from you again and will recommend you to my friends. The picture on line does it no justice but in your hands it looks great!!!
Sincerely and Very Merry
Christmas and New Year
Lois (Kasilof, Alaska)
Just got the email after speaking with you. Again, I can't thank you enough for all of your help! I will look for the confirmation email.
Merry Christmas, Jenn (Lindenhurst, NY)
I received the ship wheel today and... I LOVE IT- IT'S PERFECT!
Thank you for providing such friendly and responsive customer service- it restored my faith that it actually still exists.
Warmest regards, Glynis (Manassas, VA)
You have been so easy to deal with. Thank you. Rose (Titusville, FL)
Got it today....we love it!!!!! Thanks again!
(Andrew Bayside, NY)
Thank you....the bell is in FL...attached is a photo of my friend's baby with her bell that she sent along. Thank you for all you did to get this to her and for your continued prayers.
Ali (Clermont, FL)
Received my order today. I was impressed with the items AND the careful packaging!!!
I am doing a half bath in a nautical theme and had no success in my city trying to find some of the items I was looking for. I began searching online only to be disappointed each time I located something because I felt the pricing was unreasonable. I did not want to invest a lot of money in something I may decide to change in a few months, me being a female ;), however I didn't want the decor to look cheap either! I was thrilled when I came across your website. Not only did you have ALL the specific items I needed, you had a vast selection of merchandise, very reasonably priced. I found the descriptions of your items to be informative and as for my items, accurate!
I will definitely go to your site first when I have decorating needs in the future. I guess I can say with confidence that I would recommend your store since I immediately snapped some pics and sent to friends! And without a doubt, if I ever redo my bathroom, I will find a new spot in my home for the Seagulls. Love them!!! Sincerely, Debra (Hanahan, SC)
Scott-Shackles in hand today. I appreciate the way you do business and will continue in the future. I didn't count that which you sent me so the " insurance...just in case" tells me more than a little about character. Thanks so much. VR Bob USN (Ret)
Dear Scott, I received my order and love both purchases. I really am thinking of the boat shelf. Thank you and have a nice day. Kathleen (Sunbury, PA)
thank you, Scott..I feel like I know you...you are an asset to your company..you made this g'mother feel special, and I appreciate you (tell your boss to give you a raise...you're very helpful and personable)...thanks so much....Libby
(St. Simons Island, GA)
The map arrived today and looks great, thank you! Can you tell me where you get the maps, or how old they are? I'd like to know so I can tell people when I show them my cool wall hanging! Suzanne (Auburn, WA)
Just wanted to say THANKS for the door knocker we purchased. We are VERY pleased with it and the quality... not to mention the price! Thanks again.
Jill (Blaine WA)
I recieved the brass shackles. They are exactly what I was looking for. Thank you for outstanding customer service and fast shipment. I will most likely be ordering more of these as well as other items in the store in the future.
-Angelo from Golfield, NV
Thank you so much, Scott! I really appreciate your update, my daughter is very excited about her new dresser!!
Dana (Drums, PA)
Sent from my iPad
Thanks Scott. The ships wheel is absolutely perfect for my nursery. Can't wait to have both anchors as well to put next to it.
Sent from my iPhone
Hi! Thank you so much! I really appreciate your awesome customer service!
Thank you, Patricia (Cibolo, TX)
Thank you so much.. If all works out well i will definitly be recomending this site... Neil
I just received the light house.
Thank you so much! We absolutely love all the pieces we ordered!
Hi, just placed an order. Amazing website! Excellent selection of very attractive and decorative, quality pieces, and well organized into thoughtful categories. Made it both easy and fun for us to shop.
Pending a successful delivery of our first order, I expect we'll be back....with friends too!
All the best and keep it up!
Sent from my iPad
I received it today. Awesome customer service. Thank you!!! Sent from Grant's iPhone
Hello, Just to let you know that I received my purchase
yesterday and I’m extremely happy!!
Thank you for the great product & service!
Wishing you the best in the New Year 2012!
Scott, Just got the other knot canvas and it is perfect. Thank you so much for your help in solving this dilemma. Nice to run into a good honest businessman in these day and times. Thank You, Ted
Hello Scott, just a quick note to say thank you very much for my glass fishing balls. They arrived safe here in Australia last friday the 25th. Looking forward to buying further gifts from Nautical Decore Store. many thanks Naadein
Hi! My order arrived promptly and safely and the fishing balls are perfect! The funny rubber protective cases for the larger ones are really interesting too, thanks so much! CG (Spartanburg, SC)
I got it and it has a great sound!!!!!!
Edward (Winchester, VA)
Just a quick note to let you know that I received my order this morning. I can't begin to tell you how very happy we are with our merchandise, and the amazingly quick shipping.....even to Canada!! Thank you so much, consider us a loyal customer now. Kind Regards, Randi (Ontario, CAN)
Hi there, I just wanted to pass on my Thanks for both your service and the porthole itself. It arrived ahead of expectation and I was impressed with the standard of the product. Outstanding stuff and I appreciate your service. Look forward to doing business with you in the future. Kind Regards, Bob (Australia).
Thanks so much for the Nautical 16" lamp lantern with base. It is such a great conversation piece. I live on the eastern shore where there are plenty of nautical stores, and everyone that sees the lamp ask me where I got it. The pictures do not do this lamp justice. I also would like to thank you for the careful way this was packaged. If anyone thinks your shipping charge is unreasonable than they have never seen the way your items are packaged. Scott, you are first class all the way !!!
Teresa (Lewes, DE)
Thought you might like to see what we did with the lifebelt we bought from you .... we used it as a guest book for my daughter's wedding on board a cruise ship. It was perfect.
I really appreciate your help in getting this out so we will have it by Friday morning. It is a gift for a function we are having on Friday, and considering how difficult it was to find and how we only had a short window to get it delivered, you have really gone beyond expectations. I thank you, and will always consider your company when purchasing this type of item.
Scott, The Bell I ordered from you came today. It is perfect! Just what I wanted. My son's teacher is going to love it. Thanks Again, Elizabeth
We received the crab trap that I had ordered from your store. I have to say, the trap far exceeded my expectations! It will be a wonderful functional decoration for an upcoming “beach” wedding. It will be the receptacle for the Wedding cards. It was definitely a pleasure to deal with your company, I had e-mailed a question and it was answered immediately, and the trap came packaged very securely, and we are thrilled with the quality. We will share with friends your store and great service!
Thanks Scott. I appreciate your help and how you kept in touch with me on this stuff. You don't see that every day.
Thanks again for the great ships wheel. As we discussed yesterday I was able to find the perfect solution for hanging. I used two D-Ring Hangers on the back of the wheel and then just used two 30 lb. picture hangers. The best part is that it's easy to install and the mounts don't show!
Excellently and painstakingly packed. Everything exceeded all our expectations. Scott and Erin, had awesome ideas in helping us make our room a reality.
Thanks guys! Louis
Everything arrived in great shape. This is our new "Irish toasting bell" (see attached to phone booth).
First you ring the bell to get everyone's attention (that part works fine, tested it myself, woke up my wife) then you read or make up a toast. Not exactly on the front of a yacht but the bell will go to good work.
Thanks again for the fast service and excellent quality!
Take care, Happy St. Patrick's Day,
Cass, in Humble TX, sent these great pictures showing what can be done with a spare solid stainless prop as inspiration and a little imagination!
Wayzata and Minnetonka are suburbs west of Minneapolis. They are separated by two Lake Minnetonka bays, Wayzata and Gray's. We have pretty complete records of football games back to 1952, and one game in 1947 when Minnetonka was known as Excelsior. Last year, we played for the Minnesota state championship in the highest class. The trophy has room for 45 future game results.
Thank you for going out of your way to ship the bell so we could have the trophy in time for the September 1 game.
Some shots of the binnacle dad made to house the wheel (solid oak). He is just fine-tuning the tapered plug that will support the wheel and allow it to be turned.
The marina building is open now but they are having a mini grand opening in the fall once fishing is done, for the fishermen.
Phil - Canada
Thanks again for the great customer service and helping out a member of the U.S. Armed Forces stationed here in Germany - all the best to you and your family - enjoy your 4th of July weekend!
The fenders work great at the dock, and even when we had to get towed in side by side by a new speedboat. Since this is a full displacement hull, the front fenders are pretty well soaked after cruising around, so I just hang them up for a few days until they dry out. They still look and perform as when new. They're much more than just an ornament for me. Can't wait to get back in the water, but that usually is around May in our location. Dale
I just received the "Engine Order Telegraph" I ordered from you last week. It is gift for my son who has just been promoted to Lieutenant in the Coast Guard. I would like to tell you how pleased I am with the item and its quality.
You guys are the best! I just purchased the one I wanted and paid you via paypal. You completely made my day!
Thank you so much,
Hey Scott, sorry it took awhile to get back to you, I'm active duty
military and had to deploy for a little while. But, we finally got the
plans all set for the helmets. And here it is. Turned out WAY better than I expected! the helmets on the engine blew everybody away! thanks again. And if you put it on your site, please let me know too, i want to keep a record of where she gets posted. talk to you soon! Russell Deep Sea!
Thank you Russell, for your service to our country, and sharing your creative Mark V helmet project with us! Scott
Love the quality of the product. I had to ask several questions on my first order (of three total) and the response was quick and very helpful. I was very happy and would order from them again!
This customer made a pretty cool working remote control boat with one of our wheels and telegraphs.
Wow! I always admire this sort of stuff.
18" MARK V U.S. NAVY DELUXE REPRODUCTION DIVERS DIVING HELMET
Attached are some underwater photos of me using the helmet. I had to make quite a few modifications, but because the helmet parts were so close to real, it was not too difficult. Mostly just took time and a lot of lathe work. The major modifications I made were the following:
-Made the exhaust valve functional.
-Added whip, air inlet valve, and check valve to air inlet.
-Cast lead ballast (to hold helmet down) on front and back. Safety plate glass for all windows.
-Soldered all windows to helmet.
-Made helmet retaining latch functional.
-Remade three helmet retaining bolts (brass/headless).
-Larger diameter and longer face plate retaining bolt and pin.
-Replaced attachment lugs on front with functional ones.
-Drilled out spitcock valve and made functional.
-Made brass reinforced shoulder straps to support added ballast weight.
The exhaust valve does not work exactly as it would with the helmet sealed to a diving suit, but not having the helmet attached makes the whole thing a lot safer. Basically if anything were to go wrong, you can simply take the helmet off and surface. The ballast is designed to keep the weight of the helmet under water and filled with air negative, so it stays on your shoulders. It is basically the same as the 1970's Aquabell helmets, if you have ever seen these.
Anyway, I had a lot of fun doing this and now the helmet is not just an ornament, but a functional shallow water diving device. I decided to let it tarnish as it looks more used this way.
Hope you enjoy the pictures.
We will be re-doing the website at www.bushrodhall.com in September after we move in. We want to put a "links" section at the bottom where people can go to order the soaps we have, linens and such. We would be happy to put a link to your website there because I just know these little guys are going to make a big hit. I'll keep an eye on your site and see if there's something that would go nicely in the library. I want to do that as sort of a "gentleman's" room. Thanks SO much....you've added your touch to our little space.
Hi Scott :
Thanks for taking care of business so well. It is a pleasure to do business with pro's that care. Thanks again and we will look forward to future business again.
Happy Sales, Ron n Carol
I received my barometer in reasonable time and in perfect condition. The quality of the instrument was better than expected - heavy brass! I recommend the vendor without reservation.
Two buys from you guys!!! Each better than the other.
Would recommend you to any and all.
Thanks for the Prompt & courteous service.
18" Mark V U.S. Navy Divers Helmet
Just know that I am very elated with the helmet and my husband was in shock and loves it!
Wishing you a prosperous new year!
9" Brass On Wood Ship's Porthole Clock
Excellent Service, the item was well packed and arrived sound and safe. Like it soo much that everyone is fighting over who is going to get it their rooms..
9 Inch Nautical Port/Starboard Oil Lantern
Thanks so much! That was really fast. Wish I would have done all my Christmas shopping through you!
This will be a present for a good friend who graduated from the U.S. Merchant Marine Academy in June. He was the top sailor in his class. I thought it was a nice idea, but you all made it even bigger! Thanks a ton and a "dong-dong" for you two.
Just received the clocks. They look great! We are a company that installs interactive TV on cruise ships for Carnival, Royal Caribbean, Costa, and soon to be Princess. Since we have teams sometimes in different parts of the world this will help show each time zone they are in.
Scott, We were so thrilled when we found your 11" tall bell on stand for our barrel train. My husband mounted it on the engine (lawn mower) and we would like to order some smaller bells for each of the barrels behind. Jean / Illinois
I am sending some train pictures! The handbells worked too! We used eyebolts and carriage bolts to attach them. The grandchildren had great fun! You can watch it in action: "Norman and his train" http://www.kenthawthorne.comThanks for your help! Jean
Fabulous telescope. Thanks for making my first purchase so easy!
For your information the clock is going to be placed in the passenger saloon of a 1931 great lakes steamship. S.S. City of Milwaukee. If you are ever in Michigan come to Manistee and take a tour of the ship.
Have really enjoyed the items that I have purchased from you in the past. (6)
My Bar is looking great!
Nautical Brass Ship's Porthole Clock-Arabic
We meet again. This is Dave, you have another clock I like. I'm sure you've sent the first by know. The clocks are nice and the prices are good. I'm retired Navy "weather" and enjoy the nautical touch.
Best, Dave (Navyblue)
Nautical Cargo Lamp Lantern w/ Base
I received my purchases from you yesterday and I just have to tell you how much I love the lantern! It's even nicer than the picture. It's absolutely gorgeous! I am very happy with all my purchases from you, not to mention your quick shipping, but I absolutely love the lantern.
I received the 12 clocks yesterday, and only had the chance to open one clock to inspect it. I'm very impressed with the item as they will be gifts to the Officers and Board of Directors to be presented at the Opening Night Dinner in May. I am also equally satisfied with your customer service. Thank you so much for an easy transaction.
Diane/Savin Hill Yacht Club
We received the clock on the 22nd as promised. It was a Christmas present for our son. he is an attorney & handles Maritime cases. We were very pleased with the item & he also was delighted. Thank you for your prompt service & quality item.
Bob/ Lafayette, LA